When does my order leave Japan?
Orders are normally shipped from our warehouse in Shizuoka, Japan, within 3 business days (Monday–Friday).
Once your order has been shipped, we will send you a shipping confirmation email containing the tracking number provided by the carrier.
Which carrier delivers?
You can select your preferred shipping carrier and method at checkout. The following shipping options are available:
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DHL (DAP) – Import duties, taxes, and other import-related costs are the customer’s responsibility.
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DHL (DDP) – Duties and taxes are included.
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ECMS – Import duties, taxes, and other import-related costs are the customer’s responsibility.
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ECMS (Duties & Taxes Included) – Duties and taxes are included.
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EMS
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International Air Packet (formerly International ePacket Light)
For more information about shipping methods, customs duties, and other import-related costs, please refer to Customs Duties and Shipping..
How do I track my parcel?
Once your order has been shipped from our warehouse, we will send you a shipping confirmation email containing the tracking number provided by the shipping carrier.
The shipping confirmation email will also include a link to the carrier’s tracking page, where you can check the latest status and location of your shipment.
How long is transit?
The delivery times shown below represent the earliest estimated delivery times after shipment when using DHL. Please check your tracking information for the latest delivery status.
Please note that delivery dates are estimates and are not guaranteed.
If you select a shipping method other than DHL, delivery may take significantly longer than the times shown below.
For estimated delivery times by shipping carrier, please refer to Customs Duties and Shipping.
| Destination | Days |
|---|---|
| US West Coast | 1–2 |
| Other US locations | 2–3 |
| Other North America | 3–4 |
| Central America | 3–4 |
| South America | 5–7 |
| East Asia | 1–2 |
| Southeast Asia | 2–3 |
| Central Asia | 3–5 |
| Oceania | 3–5 |
| Western Europe | 3–5 |
| Eastern Europe | 5–7 |
| North Africa | 3–5 |
| South Africa | 5–7 |
What are the delivery and duty charges?
See Customs Duties & Shipping for thresholds and DDP information.
How can I cancel or return?
Contact support promptly with your order number. The deadlines and eligibility are on Return and Repair.
Can you arrange repairs?
Read repair and warranty guidance before purchasing.